Activity Reports
Gain clear visibility into your ICT helpdesk performance with real-time analytics on issue frequency, response times, resolution rates, and support demand. Identify recurring problems, optimize team workload, and ensure SLAs are met — all in one streamlined dashboard.
Total Tickets Logged
97
+42.5% Vs. PMAvg. Resolution Time
4.6
+0.3% Vs. PMCustomer Satisfaction
82%
Tickets Trend
Feedback Breakdown By Month
| Category | Avg Score | Responses | % Positive |
|---|---|---|---|
| Communication | 4.2 | 182 | 76% |
| Professionalism | 4.6 | 185 | 82% |
| User Experience | 3.9 | 179 | 65% |
| Timeliness | 4.0 | 180 | 70% |
| Knowledge | 4.3 | 177 | 75% |
| Effectiveness | 4.1 | 180 | 72% |
| Overall Satisfaction | 4.4 | 182 | 79% |
Agent Performance
| Agent | Tickets | Resolution Time | Rating |
|---|---|---|---|
| John Doe | 198 | 5.2 | 4.2 |
| Bill Jean | 197 | 4.3 | 4.4 |
| Sherlock Holmes | 188 | 3.7 | 4.4 |